Digital legal communication with IncaMail

Innosuisse generally issues official documents such as funding decisions or funding agreements in a digital format. Innosuisse signs the documents electronically and sends them to you digitally via a secure channel. For this purpose, we use the Swiss Post's «IncaMail» secure messaging solution, which is recognized by the federal government.

How to open your digital mail in three steps

• 1. Click on the link in the pickup invitation

  You will receive an email from IncaMail on our behalf with an invitation link. Click on "Read" in the desired language (see picture) to pick up the message. The link is valid for 7 days.

  

• 2. Create a free account

  In order to decrypt and open the E-Mail, you must register once with IncaMail. Registration takes a few minutes and is free of charge.
  

• 3. Accept the message

  Click on “Yes” if you want to pick up the message. The message will then be considered as delivered. If you click on “No”, the message will be declined and Innosuisse will be notified.

  Important: You can also pick up the message at a later time. To do this, click on “Later”. Please note that, as with letter post, a registered item must be collected within seven days. After that, the link will expire.

Questions and answers

> All questions and answers on this subject

• Additional information

  Information on electronic communication with public authorities at federal level (in German).

• Support

  If you require any further assistance, please do not hesitate to contact the team at Innosuisse responsible for your application.

  If you have any technical concerns or questions about a delivery platform offer, please contact the appropriate provider directly:
  www.incamail.com.